Frequently Asked Questions

Everything you need to know about shopping for fashion on Amazon

How can I track my fashion order?

You can track your package by visiting 'Your Orders' in your account. Click 'Track Package' next to your order to see real-time updates and the estimated delivery date.

What is the return policy for clothing and shoes?

Most fashion items fulfilled by Amazon can be returned for free within 30 days of receipt. Items must be in their original, unworn condition with tags still attached.

How do I find the right size?

Each product page features a specific size chart located near the size selection dropdown. We also provide 'Fit Predictor' recommendations based on your previous purchases and reviews from other customers.

What is Prime Try Before You Buy?

This is a Prime-exclusive program that allows you to choose up to six items across clothing, shoes, and accessories to try on at home for seven days. You only pay for what you decide to keep.

Are the designer brands on Amazon authentic?

Yes, Amazon Luxury Stores and authorized brand boutiques partner directly with designers to ensure all products are 100% authentic and come with original packaging.

What payment methods do you accept?

We accept all major credit and debit cards, Amazon Gift Cards, and Amazon Pay. Eligible customers may also use 'Monthly Payments' or the Amazon Store Card for financing options.